CTM SIM Cards and eSIM – Detailed Guide for Tourists

Staying connected during your travels to Macau is essential, and CTM’s mobile network provides fast, reliable service to keep you optimally connected. Their SIM cards and eSIMs offer affordable data, calls and texts, as well as freedom from roaming charges on your home carrier plan. But knowing which CTM plan is best and how to activate a SIM properly can be tricky. This guide provides a comprehensive overview of using CTM SIM cards, eSIMs and their mobile network in Macau.

I. Quick Facts about CTM

CTM is one of Macau’s biggest and most prominent telecommunications firms with more than 1.6 million subscribers, representing about 80% of the market. Founded in 1981 through a joint venture, CTM offers a complete set of telecom services like fixed line, mobile, broadband, 3G, 4G and 5G networks and provides wireless services.

In addition to various postpaid and prepaid plans for local consumers and businesses, CTM also offers tailored prepaid options like the CTM Visitor Card for inbound tourists. The company provides digital services and solutions to transform Macau into a smart city. CTM’s extensive retail network and mobile coverage of over 99% of populated areas solidify its position as Macau’s leading telecom provider.

II. CTM Mobile Operator Services

CTM offers a full range of professional telecommunications services including:

• Mobile Services: CTM offers both prepaid and postpaid mobile plans, providing voice, data, and messaging services on their 4G and 5G networks.
• Fixed-Line Telephony: CTM provides traditional fixed line telephone services with PSTN connections and offers flat-rate broadband internet access to homes and businesses. CTM’s fixed line plans include internet, telephone and value-added services.
• Roaming Services: For customers traveling abroad, CTM provides roaming services that allow customers to use their mobile devices in many countries around the world. This service includes data roaming, voice call roaming, and roaming data packages to help customers manage costs while traveling.
• Enterprise Solutions: CTM provides a variety of telecommunications solutions for businesses, such as leased lines, VPNs, data centers, cloud services, and custom ICT plans tailored to the needs of different enterprise segments.
• Digital Services: CTM also offers digital services like smart home solutions and mobile payment options, aimed at enhancing customer experience and meeting the evolving needs of digital lifestyles.

III. CTM Network Coverage & Speed in Macau

CTM has over 1 million mobile customers and 300,000 internet subscribers in Macau and operates the largest fixed line network in Macau with 480,000 lines. According to the information provided in its official website under Service commitments and performance, CTM is exceeding its own targets for 3G and 4G upload/download speeds and actual speeds from its various internet plans also surpass the promised speeds.

CTM Mobile 3G/4G Network Service Performance

In 2022, CTM signed a Memorandum of Understanding of 5G Application Collaboration with the Macau Live Association, became the first telecom company in Macau to submit a 5G bid accepted by the Macau SAR Government and became the first telecom operator in Macau to launch 5G service. 

CTM’s 5G network currently covers major areas of Macau including the city center, airport, hotels and casinos, bagao and peninsula areas. The company has established over 30 5G base stations and plans to continue expanding 5G coverage across Macau.

As visitors to Macau, you can feel confident using mobile data and internet services provided by CTM, as the company’s leadership in network size, speed and 5G technology demonstrates its strong position in the local telecom market.

IV. Top CTM SIM Card for Tourists

Once you’ve weighed your needs based on trip length, device type, usage, and budget, you’ll be able to identify the CTM prepaid SIM card that provides the best fit and value for your Macau vacation. Options range from data-only SIMs to affordable plans with calls/WiFi/data and flexible pay-as-you-go options.

In summary, while CTM prepaid SIM cards provide affordable basic connectivity within the Greater Bay Area, they face limitations like registration hassles and the plans may not fully meet the connectivity needs of short-term tourists during their stay.  

Tip: Click here to see CTM’s instructions on How to complete Real Name Registration to activate the service 

V. Top CTM eSIM for Tourists

Note: When applying for eSIM local data package, you cannot use voice calls, SMS sending or top-up functions since this is a one-time mobile data service. They are ideal for tourists who mainly need mobile data during their stay.

While CTM eSIM offers similar mobile plans and services as physical SIM cards, it is not designed specifically for tourists and short term visitors. CTM eSIM plans include the same data packages, roaming options and value-added services as physical SIM cards. This means they lack special benefits tailored for travelers.

However, there are eSIM plans from international providers that run on CTM’s network, which do provide an alternative tailored for tourists and short term visitors. Their pay-as-you-go and short term data bundles are designed for the duration of users’ stays in Macau. If you’re looking for truly hassle-free eSIM options, here are some other providers we would recommend: 

1. eSIM Macau 

esimmacau.net offers a wide range of competitively priced eSIM data packages tailored for visitors of different durations. Their plans provide fast 4G/5G data on Macau’s major mobile networks, covering the entire region.

Here are some main eSIM options:

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Plans that may interest you

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Best of all, esimmacau.net‘s eSIM activation is effortless – you just need WiFi or data to scan the provided QR code and instantly install the plan on your compatible iPhone or Android device. No long registration required! eSIM Macau also provides 24/7 support via WhatsApp, phone and email in English, Traditional Chinese, Portuguese and other languages.

So if you want to stay connected in Macau without hassle, check out esimmacau.net’s range of affordable and convenient Macau eSIM plans. Fast, flexible connectivity for your entire Macau trip awaits, right in your pocket.

2. Other eSIM plan options in comparison

Please note that the options and prices mentioned here might be subject to change, so it’s advisable to review the latest offerings and conditions from each provider before making a decision.

VI. Calls and SMS Rate of CTM in Macau

Tip: $1 MOP (Macanese Pataca) = $0.12 USD 

VII. How to Top up Your CTM Macau SIM

You can typically top up the CTM Prepaid Card (if supported) at a CTM shop or through most common e-Top up platforms following:

• CTM shop e-Top up: Visit any CTM shop or Authorized Card Agent, the shop representative can reload the CTM Prepaid Card whose amounts vary among $50, $100, $200, $300, $400 and $500.
• CTM online Reload website: It’s not requested any registration of eServices account.
• CTM Buddy App: simply provide valid Prepaid Card Mobile No. and payment methods to reload
• CTM WeChat Official Account
• Mpay App: The amount will be charged from customers’ designated Mpay account.
• Alipay (Macau) App: The amount will be charged from customers’ designated Alipay (Macau) account.
• Bank of China (Macau): customers can get access to BOC Online Banking (Personal Services)” and BOC App. $100 will be reloaded onto the card each time and can only reload at a maximum of $2,000. The amount will be charged from customers’ designated Bank of China (Macau) account.

Tips: Keep the voucher until you have received the SMS notification that the transaction has been completed successfully.

VIII. How to Check CTM Balance – All CTM USSD Codes You Need to Know

If you use a Prepaid Card from CTM, simply dial *122# to check the expiry date, residual balance and bonus items. You can also dial #321# and choose option 1 “Residual Balance Inquiry”, this will read out your current available balance. As for top-up service, data plan subscription, roaming data service or other value-added services, please dial #321# through “CTM Service Menu”. Click here to learn more about Prepaid Card Service USSD Code List.

Or you can download the official CTM app. Once you’ve logged in with your mobile number, your current balance will be displayed under “My Data” on the app homepage.

IX. Where to Buy CTM SIM Card and eSIM for tourists?

1. Buy a physical CTM SIM Card

Here are the main places to buy a CTM physical SIM card for tourists visiting Macau:

• Airport – There are CTM SIM card kiosks and counters located in both terminals at Macau International Airport. Staff can activate your SIM and plan immediately upon arrival.
• CTM retail stores – CTM has many retail stores around Macau where you can purchase prepaid SIM cards. Staff can assist you in choosing and activating the right plan. Stores are open 7 days a week. 
• Convenience stores – Major convenience store chains like VIVA Macau and Wellcome sell CTM prepaid SIM cards. Staff can help you choose and activate a plan. Stores generally close earlier (10-11pm).
• Postal kiosks – Macau Post kiosks sell some CTM prepaid SIM cards as well. However, they cannot assist with activation so you need to follow the instructions provided.

Important notes: Starting from 01/11/2021, each individual customer only can register up to 10 prepaid cards. Exceeding this limit will result in registration being barred.

2. Buy a CTM eSIM online

With eSIM, you have access to mobile providers that don’t distribute physical SIM cards in your region. This opens up more options and competition for better plans and prices. Here are the common steps to buy an eSIM using CTM network:

• Find an eSIM provider that operates in Macau. You can totally order a CTM eSIM online before your trip for instant activation upon arrival
• Sign up for an eSIM plan with the provider. Choose a data plan that suits your needs. Some providers offer pay-as-you-go plans while others have monthly plans. The provider will then generate an eSIM profile that contains your plan details and phone number.  
• Activate the eSIM on your phone. Once activated, your eSIM will automatically connect to the Macanese network and you can start using your data. 

The eSIM setup on your device should only take 2-3 minutes once you have the profile from your provider. If you’re having trouble activating your eSIM profile on your device, the provider’s support team can help troubleshoot the issue. Most eSIM providers offer multiple channels for customer support. For instance, esimmacau.net claims to offer 24/7 live chat support via WhatsApp and in different languages such as English, Vietnamese, Chinese, Japanese and Spanish, which is convenient for quick resolution of issues.

X. CTM Mobile Operator Pros and Cons

CTM Mobile Operator, a well established telecommunications company, offers a range of mobile services with reliable network coverage and local expertise, but it comes with certain limitations and considerations for potential customers

1. Pros of CTM Mobile

• Established Network: CTM is a well-established and reputable mobile operator, providing reliable network coverage and connectivity in its service areas.
• Diverse Service Offerings: CTM offers a wide range of mobile plans and prepaid options, catering to different usage patterns and customer needs.
• Customer Support: CTM typically offers customer support in the local language, making it easier for customers to resolve issues or seek assistance.
• Data Roaming and International Services: CTM may offer competitive data roaming packages and international calling options, making it convenient for customers who travel frequently.
• Additional Services: Besides mobile services, CTM may provide various other telecommunication and internet services, allowing customers to bundle services for potential cost savings.

2. Cons of CTM Mobile

• Limited Coverage: CTM’s network coverage might be limited to certain areas, especially in rural or remote regions, which could be a drawback for customers who need broader coverage.
• Pricing: While CTM may offer diverse plans, some customers might find the pricing less competitive compared to other mobile operators in the market.
• Network Congestion: In densely populated areas, the network might experience congestion during peak hours, affecting data speeds and call quality.
• Limited International Roaming: CTM’s international roaming options might not be as extensive as larger global operators, which could be a limitation for frequent international travelers.

CTM stands as a reputable choice for mobile services, providing reliable network coverage and catering to diverse customer needs. However, customers should weigh the pros and cons, such as network coverage limitations and pricing, to determine if it aligns with their individual requirements. 

XI. Other Connection Alternatives for Tourists in Macau

Here are some potential alternatives or options that tourists can consider in order to stay connected in Macau:

1. Roaming with Home Carrier: 

Before traveling to Macau, check if your home mobile carrier offers international roaming services in the region. While roaming charges may apply, it can be a convenient option for short trips. However, it can be costly and may have limitations in terms of data, coverage, and network restrictions. Before opting for roaming, it’s crucial to review your carrier’s roaming plans, charges, and potential limitations to make an informed decision based on your travel needs and budget.  

2. SIM cards by Other Macanese Mobile Operators:  

CTM, 3 Macau and SmarTone are the three major telecom operators in Macau, providing mobile plans targeting both residents and tourists with differing prices, data allowances and coverage. Here are some details on the differences in data allowances and coverage between CTM, 3 Macau and SmarTone

In summary, while 3 Macau and SmarTone offer slightly lower prices for data bundles, CTM’s comprehensive coverage and hassle-free SIM options for tourists make them the best choice for reliability and convenience. Network coverage is the main differentiator between the operators.

3. WiFi hotspots 

The CTM WiFi hotspots are a good backup option for free internet as CTM aims to provide coverage of over 90% of tourist hotspots in Macau. However, speeds may vary depending on the number of users connected at a particular time. For reliable and fast internet access in Macau, getting a local SIM card or eSIM with a data plan is still recommended. 

Tip: If data access is your main priority, an eSIM plan is likely the most cost-effective and hassle-free option. But if making calls and sending texts from your Macau number is important, a visitor SIM might be worth the higher cost and extra effort. You’ll have to weigh your needs and preferences to determine which is best for your trip.

XII. FAQs about CTM

XIII. Final Words

For most travelers, a CTM SIM card or eSIM provides a simple and cost-effective solution to remain in touch with friends and family back home, look up information quickly and upload photos from your trip. Just be aware that heavier data users may find CTM’s basic plans limiting and should consider supplementing with WiFi hotspots for more data-intensive needs during their visit.

CTM mobile services strike a good balance between affordability, simplicity and basic functionality that will fulfill the wireless connection requirements of most travelers to Macau. Ordering an eSIM before you go ensures the easiest activation upon arrival, while purchasing a physical SIM card gives you more plan options to choose from. Either way, a CTM connection will help keep you in touch while you explore everything Macau has to offer.